Most common asked questions.
free shipping available?
-Yes, free standard shipping is available in the UK , standard shipping to Europe charges apply at checkout
How much time can I charge my mobile with a 10,000MAH Powerbank charge my phone?
What are your return policies?
-We offer a 30 day money back guarantee with 100% satisfaction guaranteed. We will be happy to refund or exchange unopened products within 30 days. Damaged items can be serviced via manufacturer's warranty. Clearance items are not returnable unless damaged during the shipping process.
-We offer a 30 day money back guarantee with 100% satisfaction guaranteed. We will be happy to refund or exchange unopened products within 30 days. Damaged items can be serviced via manufacturer's warranty. Clearance items are not returnable unless damaged during the shipping process.
How do I get service on an product I purchased from your store?
-Service is available for items under warranty from the manufacturer. Please contact the manufacturer via the number published in the manual of the item that you have purchased.
-Service is available for items under warranty from the manufacturer. Please contact the manufacturer via the number published in the manual of the item that you have purchased.
Where are you located?
-currently operating from the UK with fulfilment centres in Swindon, Birmingham & Manchester we also have fulfilment centres in the USA and Europe which we are not operating from at the present time
What payments do you accept?
-We have different secure payment methods including PayPal, Shopify pay& Amazon Pay as well as all major credit cards including Visa, MasterCard, American Express, and Discover.
How do we contact iSpark LTD?
-iSpark LTD can be contacted direct through email on support@iSpark.store or sales@iSpark.store
Do you deliver to my location?
-We deliver everywhere in the United Kingdom Delivery is also available in Europe please refer to shipping & Delivery terms& conditions
-We deliver everywhere in the United Kingdom Delivery is also available in Europe please refer to shipping & Delivery terms& conditions
when will I receive my order?
-Delivery times will be specified with order next day delivery is available a long with standard delivery which is normally 3-5 working days.
Is Tracking available for my order?
-Tracking is available &will be given after order is placed & can be checked via our tracking app on our store website.
Can I redeem a coupon I received while placing a order?
-All coupons & vouchers can be used at checkout &will be discounted from the order.
Who will ship the order?
-The order will be shipped by one our courier partners such as DPD. Royal Mail or DHL
Why are products not in stock?
-All products which are not in stock are sold out & will be back in stock soon.
Where can I find product dimensions?
-All product dimensions are listed in the specifications of the product listing.
-All product dimensions are listed in the specifications of the product listing.
When do I receive my tracking number?
-Once your item has shipped from the warehouse, you will receive an email with your tracking number the following day.
Are phone or internet orders better?
-Ordering online is a quicker process but either way you will get your products in a timely manner.
Do the solar power bank charger with the sun will I save electricity &money?
-The solar power banks are designed to charge with the direct sunlight so no need to plug in so big savings could be made on using electricity and cut down ure electric bills.
Do All product come with Warranty & how long?
-All products come with Manufactorers Warranty Pacific warranty time will be specified with the product.
How do your brands compare?
- We stand by the value and quality of all of our brands.
What Capacity powerbanks do you sell?
-Different capacities are available from 5,000MAH to 30,000 MAH
Are you an authorized retailer?
We are an authorized retailer for every brand available on our site.